Silvermill - Contact Guide (by topic)

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Contact Guide (by topic)

Who do I call for................

Here is an alphabetical list of topics covered below. If you click on the name of the topic, it will bring you directly to that place on the page.

Cable TV Issues

Internet Issues

Building Issues

In-Unit Issues

Noise after Quiet Hours (10:00 pm)

Noise before 10:00 pm

Cable TV Issues

For any cable TV issues you should contact Xfinity Customer Service directly at 800-934-6489.

Internet Issues

For any internet issues you should contact Xfinity Customer Service directly at 800-934-6489.

Building Issues

If you want to report a building issue, i.e. in a common area or exterior of the building, contact Guest Services at 970-496-4000.

In-Unit Issues

If you are experiencing an issue inside your unit, you should contact your Property Management Company.

Noise after Quiet Hours

If the noise is coming from a unit that is being used by the owners, or guests of the owners, it is best to approach them and ask them to be quiet.

If it is after 10:00 pm and the noise is coming from a unit that is occupied by renters, you should call the Guest Services at 970-496-4000 and report it.

If it is after 11:00 pm and the noise is coming from a unit that is occupied by renters, you should call the STR Hotline, 970-368-2044, and report it. You must give them the address of the unit. They will contact the designated agent for that rental. You can also call the County Sheriff but it is important to also call the STR Hotline because they track complaints issued against each rental property and if there are excessive complaints, their STR license can be pulled. Please note that the County's quiet hours are from 11:00 pm to 8:00 am so unless it is excessive noise, such as large outdoor speakers playing music, they will not enforce noise complaints prior to 11:00 pm.

Noise before 10:00 pm

If there is excessive noise coming from any unit prior to 10:00 pm, i.e. loud speakers blaring, it is usually best to first approach and ask if they could turn down the music. If they refuse to cooperate, you should call Guest Services at 970-496-4000.

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